Srpska ćirilicaResponsible Gambling at Primobet
Playing at Primobet is intended to be fun and entertaining. Our commitment is to our customers – sharing the thrill with you. That means it’s our responsibility to give you a safe gambling environment, which is why we’re encouraging everyone to take a look at our ‘tips and advice’ section, to give you all the tools needed to gamble safely and continue to have fun.
Tips & Advice
Gambling should only ever be a form of entertainment. But sometimes, things can go a little too far. If you’re concerned about how much you gamble, or are worried about a loved one’s habits, then take a look at the following tips and advice.
Managing your Gameplay
Gambling is a way to have fun and enjoy the thrill of the sport. Sometimes you may get a bit carried away – and we totally understand. That’s why we’ve got a number of account management tools to help you keep things in check.
- Deposit Limits
- Definite Self-Exclusion
- Indefinite Self-Exclusion
- Session Reminders
- Account Closure
Our Responsible Gambling Policy
For more account management options, please refer to the Responsible Gambling policy below or contact customer services.
Policy
Primobet is committed to doing everything possible to give its Customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gaming and have numerous measures in place to offer checks.
Gambling Self-Assessment and Help Organisations
For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the NODS Self-Assessment in order to more impartially assess and better understand your current levels of play.
If you or someone you know has a gambling problem we advise you consider assistance from the below recognised organisation:
- Gamblers Anonymous
- Website: http://www.gamblersanonymous.org
- Gambling Therapy
- Website: https://www.gamblingtherapy.org
- Identity Checks
We take stringent steps to ensure that only people of legal age participate and enter Primobet. Such checks include requesting the Customer to submit a copy of a photographic identification documents (such as a driver’s licence, a passport or a government-issued identity card), in order to verify both age and identity.
The legal age for gaming online varies from country to country and so we advise that you check the rules of your jurisdiction before you play.
Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Service at any time.
Staying in Control
Primobet encourages each of its Customers to actively participate in the management of their gaming account and so offers a variety of responsible gambling features.
Set Deposit Limits
Take financial control of your gaming account with the ability to set your own preferred deposit limits from the RG app or contacting customer services. Deposit limits may be set for the following periods:
- Daily (00:00 GMT. to 23:59 GMT.)
- Weekly (Monday to Sunday)
- Monthly (calendar month)
At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effect after a 24-hour cooling-off period, whilst a decrease to deposit limits will be instantly applied.
If you would like to set or adjust a deposit limit, please contact support via email [email protected] or live chat.
Stop Gambling – Exclusion
At Primobet we understand that a Customer’s personal/financial circumstances may change and that there will be times when it makes sense to take a short break from gambling. In that case, you can request to be excluded from gambling for definite periods of up to 30 days as per the below list.
If, however at any stage, you become concerned about your gambling behaviour, or reach the point where you feel you can no longer gamble safely even after having made use of definite periods of exclusion, you need to stop and we can help by excluding you from future participation at Primobet, and all other brands managed by Primobet Limited. In that case, your exclusion would be for an indefinite period.
